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Modern and efficient handling of extension to orders and documentation of repairs

Order Extension and Repair Documentation

Order Extension and Repair Documentation is a web application consisting of three components: Repair Documentation, CROSS-Webview and Order Extension.

Repair Documentation is used above all by mechanics on mobile devices to create and store photos and other media associated with workshop orders via the internet to the cloud. If additional activities are identified as necessary during a repair, the service advisor can document these using a mobile phone or tablet camera. Photos or videos can then be assigned to the order in CROSS and saved in cloud-based storage. CROSS-Webview can be used to assign corresponding order items and forward them to the customer.

The order extension is sent to the customer for digital authorisation on their phone, tablet or computer.