The Workshop Control Panel is a web application that enables paperless order processing and provides a comprehensive overview of the workshop planning from any location.

It offers workshop managers a better understanding of current orders through color-coded plan cards and streamlines planning.

The workshop technicians receive digital planning cards on their smartphones that consist of information e.g. about labor items and necessary spare parts of the service order. The status of the planning cards can be tracked in real time, minimizing annoying delays.

Parts Mobile is a web-based application that enables seamless scanning across multiple locations, facilitates stock reporting and enables quick labling directly from CROSS.

Through the mobile scanner or a smartphone, Parts Mobile supports the goods delivery, the change of storage location, the order picking and the inventory of the spare parts warehouse.

Benefits of Parts Mobile:

• Accelerated Efficiency: with Parts Mobile, you’re faster during goods receipt than with manual recording.
• Effective Support: Parts Mobile assists with part preparation and picking to increase traceability and reduce transmission errors.
• Efficient Inventory Simplification: thanks to Parts Mobile, inventory at the parts location is significantly simplified and expedited

Service order vehicle reception via tablet – modern and efficient!

Mobile Service Reception is a web application for tablets, that in combination with CROSS supports all aspects of the service order vehicle reception.

All relevant information is entered via the tablet, edited and returned to CROSS. Photos, e.g. of damage to paintwork, can be taken directly with the tablet camera and assigned to the order.

Service advisers can provide instant and transparent information to customers about vehicle condition, special offers and prices – all information is seamlessly and traceably documented. The order, including the customer’s electronic signature, can be completed directly on the tablet. Customers can choose to receive the signed order either in paperless form by email or as a printout.

Digital checklists ensure that all important process steps are covered. In turn, this ensures a standardised reception process that also meets importer audit requirements.

Order Extension & order information

Service Cube is a web application supporting the technician and service advisor in the repair documentation, digital offers & order extension as well as order information.

Service Cube is used above all by mechanics on mobile devices to create and store photos and other media associated with workshop orders via the internet to the cloud. If additional activities are identified as necessary during a repair, the technician can document these using a mobile phone or tablet camera. Photos or videos can then be assigned to the order in CROSS and saved in cloud-based storage.

The service advisor can then create offers for order extensions and the customer is flexible to accept or decline the offer digitally. An order info feature supports customer communication, as well as logging and monitoring of offers sent to customers

Benefits of Service Cube:

• Cloud-Based: all data is accessible at any time, from any device.
• Device-Independent: Service Cube provides flexible and user-friendly access from various devices.
• Digital Customer Process: direct digital communication to keep your customers informed about additional repairs in real time.
• Automated and Time-Saving: streamlined processes that minimize manual effort. Technicians and service advisors can focus on their tasks.

CROSS 2

CROSS 2 is an IT solution engineered for the car retail business of Volkswagen Group brand dealerships; a solution building on over 40 of years of Porsche Informatik experience. The system supports all car dealership processes in sales, service, parts logistics, as well as management and controlling.

Cost-effectiveness thanks to an integrated IT concept

CROSS 2 is integrated via interfaces to other Volkswagen Group standard applications. It covers the entire value-creation chain from the end-customer to retailers and wholesalers through to the manufacturing plants. This ensures optimum in-house efficiency and puts car dealership employees in a position to immediately and precisely answer every question a customer might have about a vehicle.

All users in the dealership access the same central customer database. Customer information and vehicle history are available to all the company’s or corporate chain’s users at the click of a mouse.

The system is subject to continuous functional enhancement and adaptation to market requirements, legal provisions and technological standards.

The engine for the digital transformation

The focus in developing CROSS lies firmly – as in all applications from Porsche Informatik – on an uncompromisingly customer-oriented design. Whatever the channel or platform in which the customers operate: Porsche Informatik applications offer them a personalised, seamless experience in line with their changing expectations in the search for mobility solutions. The basis for this is a holistic data model with which the customer is integrated into the system landscape. CROSS constitutes the core of this architecture or, in other words, the machine room for the digital transformation.